Thank you for choosing Quantum Edge for your online business insights and digital transformation needs. We are committed to providing you with high-quality content and services. This Refund Policy outlines our procedures and guidelines regarding refunds for our digital products, subscriptions, and services.
Quantum Edge offers various digital products including but not limited to e-books, reports, templates, and downloadable resources.
Refund Eligibility: Due to the nature of digital products, all sales are final and non-refundable once the digital content has been accessed, downloaded, or the download link has been provided. However, we understand that issues may arise, and we will address them on a case-by-case basis.
Technical Issues: If you experience technical difficulties that prevent you from accessing or using our digital products, please contact our support team at [email protected] within 7 days of purchase. We will work to resolve the issue or provide a replacement.
Incorrect or Defective Products: If you believe you have received an incorrect or defective digital product, please contact us within 7 days of purchase with details of the issue. If we confirm the error, we will provide the correct product or issue a refund at our discretion.
Quantum Edge offers subscription-based services, including premium content access, newsletters, and other recurring services.
Cancellation: You may cancel your subscription at any time through your account settings or by contacting our customer support. Upon cancellation, you will continue to have access to the subscription benefits until the end of your current billing period.
Refund for New Subscriptions: If you are dissatisfied with your subscription, you may request a refund within 14 days of the initial subscription purchase. This "cooling-off period" applies only to first-time subscribers and does not apply to subscription renewals.
Prorated Refunds: We do not offer prorated refunds for partial use of a subscription period. When you cancel a subscription, you will have access until the end of the current billing cycle, but no refund will be provided for the unused portion.
Automatic Renewals: Subscriptions are automatically renewed unless cancelled prior to the renewal date. No refunds will be issued for automatic renewals if the cancellation request is received after the renewal date.
Quantum Edge may offer educational content through online courses, webinars, and workshops.
Live Webinars: Refunds for live webinar registrations are available up to 48 hours before the scheduled start time. No refunds will be issued after this time.
Recorded Webinars: Once access to a recorded webinar has been provided, no refunds will be issued.
Online Courses: We offer a 14-day satisfaction guarantee for our online courses. If you are not satisfied with the course content, you may request a refund within 14 days of purchase, provided you have completed no more than 30% of the course material.
Quantum Edge may provide consulting services, custom research, or other personalized services.
Deposits: Deposits for custom services are non-refundable, as they secure our time and resources for your project.
Cancellation: If you need to cancel a scheduled consulting service, the following terms apply:
Dissatisfaction: If you are not satisfied with the consulting or custom services provided, please contact us within 5 business days after service delivery to discuss your concerns. We will work with you to address any issues or consider a partial refund based on the specific circumstances.
For physical or virtual events organized by Quantum Edge, the following refund policy applies:
Cancellation by Attendee:
Ticket Transfers: If you cannot attend an event, you may transfer your registration to another person at no additional cost. Please notify us of the transfer at least 3 business days before the event.
Event Cancellation: If Quantum Edge cancels an event, we will offer attendees the option of a full refund or transfer to a rescheduled event date.
To request a refund, please contact our customer support team with the following information:
You can submit your refund request in one of the following ways:
If your refund request is approved, we will process the refund using the original method of payment:
Quantum Edge reserves the right to make exceptions to this policy at our discretion. Exceptions may be made in cases of extraordinary circumstances, technical errors on our part, or other situations that warrant special consideration.
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date. You are advised to review this Refund Policy periodically for any changes.
If you have any questions about this Refund Policy, please contact us at:
Quantum Edge
905 Lyda Locks Apt. 353
Littelbury, MA 33497-5313
Email: [email protected]
Phone: +1 631-961-4065